At Oraliv, we take pride in delivering high-quality oral care products and exceptional customer service. To ensure transparency and clarity, please review our policy below:

No Returns, Exchanges or Refunds:
Once a purchase is made, it is considered final. We do not accept returns, exchanges, or refunds. Due to the hygienic nature of oral care products, each item is thoroughly inspected before dispatch to ensure it meets our quality standards.

No Cancellations:
We do not offer cancellations on confirmed orders. Customers are requested to review their order details carefully before placing an order.

However, in the unlikely event that a damaged, defective, or incorrect item is delivered it should be reported within 3-4 business days from the date of delivery. Once request has been analyzed and we find the item as defective will replace the product and delivered the new exchanged product within 5-7 business days.

If you have any questions or concerns regarding a product, our customer support team is always here to assist you. Please reach out to us at sales@oralivcare.com, and we will be happy to help.

Thank you for choosing Oraliv. We appreciate your understanding and look forward to providing you with a smooth and reliable shopping experience.

Happy shopping!