Shipping Policy

Thank you for choosing Oraliv. We are committed to delivering your order smoothly and on time. Please review our shipping and delivery policy below for complete clarity before placing your order.

Domestic Shipping (India)

• All orders are processed within 2 business days (excluding weekends and public holidays) after order confirmation.

• In case of any unforeseen delays, we will notify you using the contact details provided at checkout.

• Estimated delivery time is 3 to 7 business days, depending on your location and external factors such as courier operations or weather conditions.

• Once your order is shipped, you will receive a tracking number along with instructions to track your shipment.

International Shipping

• We offer international shipping to select countries.

• Delivery timelines may vary depending on the destination and customs clearance procedures.

• Any customs duties, taxes, or import charges levied by the destination country are the responsibility of the customer.

• Oraliv is not liable for delays caused by customs authorities.

Tracking Information

• After your order is dispatched, tracking details will be shared via email or SMS.

• You may track your shipment using the courier partner’s tracking system or through your account on our website.

Undeliverable Packages

• If a package is deemed undeliverable due to an incorrect or incomplete shipping address, or reasons beyond our control, we will attempt to contact you for resolution.

• If the issue cannot be resolved within a reasonable timeframe, the order may be returned to us.

• In such cases, only the product cost will be refunded. Shipping charges (if any) are non-refundable.

Lost or Damaged Packages

• While we take utmost care in packaging, rare instances of loss or damage during transit may occur.

• If your order arrives damaged, please inform us within 24 hours of delivery, along with clear photographs and the invoice.

• For lost shipments, we will initiate an investigation with the courier partner. If the package cannot be located within a reasonable timeframe, we will offer a replacement or a refund, as applicable.

Wrong or Fake Delivery Notification

• If you receive an incorrect or false delivery confirmation from the courier partner, please notify us within 24 hours.

• Our team will coordinate with the courier to resolve the issue promptly.

Change of Shipping Address

• To request a change in the shipping address, please contact us immediately at sales@oralivcare.com.

• Address changes can only be accommodated before the order is shipped.

Policy Updates

• Oraliv reserves the right to modify this Shipping Policy at any time without prior notice.

• We encourage customers to review this page periodically for updates.

Customer Support

If you have any questions regarding shipping or delivery, feel free to contact us:

Email: sales@oralivcare.com
Response Time: We aim to respond to all queries within 24 hours, subject to inquiry volume.

Company Details

Company Name: Whitewave Wellness LLP
Registered Address: C2/2206, Vasant Kunj New Delhi – 110070 Delhi, India